Shipping Policy

1. Shipping Locations

MAHA Peptides currently ships only within the United States. We do not ship internationally or to US territories.

We reserve the right to refuse shipment to any address or jurisdiction at our sole discretion.

Certain products may be restricted in specific states due to local regulations. It is your responsibility to ensure that receipt of research chemicals is legal in your jurisdiction.

2. Shipping Methods and Carriers

We ship via USPS, FedEx, or UPS based on:

• Package weight and dimensions
• Destination address
• Selected processing speed
• Carrier availability

Shipping carrier selection is at our discretion. You may not request a specific carrier.

3. Processing Times

Processing begins ONLY after payment is verified. Processing time is the time required to prepare your order for shipment, NOT the shipping transit time.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• Package weight and dimensions
• Destination zip code
• Selected carrier service level

Shipping costs are NON-REFUNDABLE. Processing fees (Expedited/Rush) are also non-refundable.

5. Shipping Insurance (HIGHLY RECOMMENDED)

What Shipping Insurance Covers:

• Lost packages (never delivered, no scan at destination)
• Stolen packages (porch piracy, theft after delivery)
• Damaged products during transit (requires photographic evidence)
• Carrier delivery failures (package returned to sender, undeliverable)

What Shipping Insurance Does NOT Cover:

• Wrong shipping address provided by customer
• Customer refusal to accept delivery
• Packages held at carrier facility due to customer action/inaction
• Customs seizures or regulatory holds (if applicable)
• Weather delays or natural disasters
• Product quality issues unrelated to shipping damage

Insurance Claim Process:

1. Report issue within 48 hours of expected delivery date
2. Provide order number and tracking information
3. For damage: Submit photographs of damaged packaging AND product
4. For theft: File police report (may be required for claims over $500)
5. Claims processed within 5-7 business days

Insurance claims approved at sole discretion of MAHA Peptides. Fraudulent claims will result in permanent account termination and legal action.

6. Tracking Information

You will receive a tracking number via email once your order ships. Tracking is typically updated within 24 hours of shipment.

• Track packages using carrier's website (USPS, FedEx, UPS)
• Tracking updates are provided by the carrier, not MAHA Peptides
• We are not responsible for carrier tracking delays or inaccuracies
• Final delivery scan confirms delivery - we are not responsible after this point

7. Delivery and Transfer of Risk

This means:

• Once the carrier marks package as "delivered," you own it - even if stolen afterward
• If you are not home and carrier leaves package, theft is YOUR responsibility (unless you purchased insurance)
• If carrier attempts delivery and you're not available, you are responsible for arranging redelivery
• If you refuse delivery, you forfeit the order with no refund
• Packages held at carrier facility due to your inaction are your responsibility

Delivery Signature Requirements:

Orders over $500 may require signature confirmation at our discretion. If you will not be available to sign:

• Arrange to ship to an address where someone can sign
• Pre-authorize signature release with the carrier (your responsibility)
• Pick up package at carrier facility using tracking number

8. Address Accuracy

You are responsible for providing an accurate, complete shipping address.

We are NOT responsible for:

• Packages shipped to incorrect addresses you provided
• Undeliverable packages due to incomplete or invalid addresses
• Delays caused by address corrections required by carrier
• Packages returned to sender due to bad address (you pay return shipping + reshipping)

Address Changes:

Address changes may be accommodated ONLY if the order has not yet shipped. Once shipped, address changes are impossible. Contact support@mahapeps.fit immediately if you need to change an address.

9. Estimated Delivery Times

Estimated delivery times are provided for reference only and are NOT guaranteed. Actual delivery depends on:

• Carrier service level selected
• Distance to destination
• Carrier operational delays
• Weather conditions
• Peak shipping seasons (holidays)
• Unforeseen circumstances

General Delivery Timeframes (after shipment):

• USPS Priority Mail: 2-3 business days
• USPS First Class: 3-5 business days
• FedEx/UPS Ground: 3-7 business days
• FedEx/UPS Express: 1-2 business days

Note: These are carrier estimates, not MAHA Peptides guarantees. Delays happen and are beyond our control.

10. Shipment Delays and Carrier Issues

MAHA Peptides is NOT responsible for delays caused by:

• Carrier operational issues (staffing shortages, facility delays)
• Weather events (storms, hurricanes, floods, snow)
• Natural disasters
• Carrier vehicle breakdowns or accidents
• Peak season volumes (holidays, Black Friday, etc.)
• Government shutdowns or regulatory holds
• Customs inspections (if applicable)
• Pandemics or public health emergencies

Shipping delays do NOT entitle you to refunds, discounts, or compensation unless you purchased shipping insurance and the package is confirmed lost.

11. Packaging and Discretion

All orders are packaged discreetly with no external markings indicating contents. Packages are labeled as "research materials" or similar generic description.

• No product names or company branding on exterior packaging
• Standard shipping boxes/envelopes with carrier labels only
• Sender name may be abbreviated or generic

Temperature-Sensitive Products:

Some peptides require cold storage. If applicable, products may ship with cold packs or insulated packaging. We recommend immediate refrigeration upon receipt. We are NOT responsible for degradation due to carrier delays or your storage practices.

12. International Shipping

We do NOT ship internationally. Do not request international shipment. All international shipments will be refused.

Orders with international addresses will be cancelled with no refund.

13. Refused or Unclaimed Packages

If you refuse delivery or fail to claim a package held at a carrier facility:

• Package will be returned to sender at your expense
• You are responsible for return shipping charges PLUS original shipping charges
• No refund will be issued
• Restocking fees may apply

Repeated refusals or abandoned packages may result in account termination and blacklisting.

14. Missing or Damaged Items - Reporting Requirements

Time-sensitive reporting requirements:

Reports submitted outside these timeframes will NOT be honored. Email support@mahapeps.fit with order number, tracking number, and required photos.

15. Force Majeure

MAHA Peptides shall not be liable for any failure or delay in shipment due to circumstances beyond our reasonable control, including but not limited to: acts of God, war, terrorism, riots, civil unrest, strikes, government actions, carrier failures, natural disasters, pandemics, or utility failures.

16. Contact for Shipping Questions

For shipping-related questions or issues:

Email: support@mahapeps.fit
Include: Order number, tracking number, and detailed description of issue